Refund policy

Refund & Satisfaction Policy

At Lox, we stand behind our work and are committed to ensuring you love your look.

If, for any reason, you’re not fully satisfied with your service, please contact us within 7 days of your appointment. We will gladly offer a complimentary adjustment with the original stylist to address your concerns.

To ensure the best results, we highly recommend using the professional products recommended by your stylist. Results cannot be guaranteed if alternative products are used or aftercare instructions are not followed.

Retail products are final sale, all brushes and rollers are final sale

Please note:

We do not offer refunds on services or retail purchases. By booking an appointment or making a purchase, you agree to this policy.

In rare cases where a refund is granted at management's discretion, we reserve the right to discontinue our professional relationship.